Privacy policy

This privacy policy sets out how Spidex Software Limited uses and protects any information that you provide when you use this website.

Spidex is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Spidex may change this policy from time to time by updating this page. You can view this page at any time to ensure that you have the latest information. This policy is effective from 21st May 2018.

What we collect

We may collect some or all of the following information:

Name and job title
Contact information including email address
Demographic information such as nature of interest or enquiry
Other information that may be relevant to surveys and/or offers

What we do with the information we gather

Any information held by us will be used for one or more of the following purposes:

To further improve our products, services, website and general communications.
To send occasional information via email about new products, offers or other information which we think you may find interesting.
To enable us to contact you directly for marketing purposes, typically by email or telephone.

Legal basis

Our legal basis for processing contact information for the purposes outlined above is our legitimate interest as a provider of water testing management software.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you are asked to fill in a form on this website, look for the box you can tick to indicate you do not want the information to be used by us to provide future updates or offers. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@spidex.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the terms of the General Data Protection Regulation as it applies in the UK, tailored by the Data Protection Act 2018. A small fee will be payable. If you would like a copy of this information, please write to Spidex Software Limited, West Midland House, Temple Way, Coleshill, Warwickshire B46 1HH, telephone 0844 324 91910, or email gdpr@spidex.co.uk.

If you believe that any information we hold relating to you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct or remove any such data.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over external websites. We cannot therefore be responsible for the protection and privacy of any information which you provide whilst visiting such sites and those sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookie Policy

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as visitor numbers to the website and which pages are popular.

We may use cookies to:

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions and that some pages and services may become unavailable to you. 

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.